Singapore: Delivered: 5-10 working days Cost: Free shipping for single orders over HKD420 (appx SGD 73); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
Asia: (Japan, Malaysia, Thailand, South Korea, Taiwan) Delivered: 5-7 working days Cost: Free shipping for single orders over HKD1,560 (appx USD 200); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
Australia: Delivered: 7-10 working days Cost: Free shipping for single orders over HKD1,000 (appx AUD295); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
Europe: (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Spain, Sweden & Switzerland, UK) Delivered: 7-14 working days Cost: Free shipping for single orders over HKD1,560 (appx EUR182); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
USA & Canada: Delivered: 7-14 working days Cost: Free shipping for single orders over HKD1,560 (appx USD 200); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
DELIVERY TIME
We endeavour to dispatch all products ordered within 48 working hours after the order has been placed and accepted by us, subject to stock availability, stock location and quality checks.
Hong Kong In Hong Kong, orders are delivered 5.5 days a week, excluding Sundays and statutory Public Holidays.
Rest of World Orders are delivered Monday to Friday, subject to international courier delivery times in your country.
Restrictions on jewelry We are currently unable to dispatch orders containing jewelry to China, Russia & United Kingdom. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.
Restrictions on perfume & candle For perfume & candle, we can only deliver to Hong Kong & Singapore addresses. Any order with shipping address outside of these 2 locations will be cancelled due to delivery restriction.
TAXES AND DUTIES
All countries (except Singapore) are shipped to on a Delivery Duty Unpaid (DDU) basis, which means that if your parcel must go through customs clearance, any additional charges incurred shall be borne by you.
Our courier will contact customers about the details of any import duty to pay. Customs policies vary from region to region, we advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.
SHIPPING
It can be sent to an address selected by you. (home, work, etc. – never a PO Box)
We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time after you have placed your order online.
Our teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.
We insures each order through transit up until it is delivered to you. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by us. You also accept the associated transfer of responsibility in the same way.
We provides free shipping on all orders above EUR 50 and above EUR 200 in the International address.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.
If you refuse a shipment from us, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund. Please contact us your shipping and handling questions or comments.
INSURANCE
We insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us and transfer of responsibility in the same way.
IMPORTANT INFORMATION
Please allow extra time for your order to be processed during public holidays and busy periods.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.
If you refuse a shipment from us, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to support@upends-store.com
For more information, you may refer to our Terms & Conditions.
